At Zack Zephyr, we want you to be completely satisfied with your outdoor and travel product purchases. If you are not happy with your order, our Return and Refund Policy ensures a smooth process.

1. Eligibility for Returns

• Returns are accepted within 7 days from the date of delivery.

• Items must be unused, in their original condition, and with all packaging and tags intact.

• Certain products such as personal care items, customized goods, or clearance items may not be eligible for return.

2. Return Process

• To initiate a return, contact us at [email protected] within 7 days of receiving your order.

• Please provide your order details and reason for the return.

• Once approved, you will receive instructions for returning the product.

• Customers are responsible for the shipping cost of returning the item, unless the return is due to a damaged or incorrect product.

3. Refunds

• Refunds will be initiated within 7–10 business days after the product is received and approved.

• If you prefer, you may request an exchange instead of a refund, subject to product availability.

4. Damaged or Wrong Items

• If you receive a damaged or incorrect product, please notify us within 48 hours of delivery at [email protected] with photos as proof.

• In such cases, return shipping costs will be covered by Zack Zephyr, and a full refund or replacement will be arranged.

5. Non-Returnable Items

• Items not returned within 7 days of delivery.

• Used or damaged products (not caused by us).

• Products missing original packaging or accessories.

6. Contact Us

For any questions regarding returns and refunds, please reach out to:
📧 [email protected]